Terms & Conditions

Welcome to OrderIn and thank you for using our platforms.

Before you get started, please read the following platforms terms and conditions and privacy policy ("Terms and Conditions")

Our platforms located at www.orderin.co.za and mobile applications available on the Google Play and iTunes app stores ("platforms") are provided to you by OrderIn Proprietary Limited ("OrderIn", "we", "us" or "our"). By using, accessing, viewing or downloading any Content or by accepting these Terms and Conditions, you agree to be bound by these Terms and Conditions. If you don't understand any term in these Terms and Conditions please send us an e-mail to the e-mail address provided below and we'll gladly explain it to you.

Our Contact Information

Customer satisfaction is our primary goal. We review each complaint individually. Please contact us if you have any questions about these Terms and Conditions or if your experience with us has been less than satisfactory so that we may resolve your issue. Also, please let us know if you are displeased with the quality of the Goods you have received so that we may work with our Vendors to improve their levels of service.

  • Full name: OrderIn Proprietary Limited, Registration Number: 2009/011513/07

  • Legal status: A private company with limited liability incorporated in the Republic of South Africa.

  • Director/s of OrderIn: Dinesh Patel, Joseph Okleberry, Paul Rutherford & Rob Smith

  • Registered Address: 7 Ravenscraig Road, The Stockyard Unit 1, Woodstock, Cape Town, 7925

  • Physical Address: 7 Ravenscraig Road, The Stockyard Unit 1, Woodstock, Cape Town, 7925

  • Telephone Number: +27 21 201 1155

  • E-mail Address: customerservice@orderin.co.za


These Terms and Conditions are subject to the Consumer Protection Act, 68 of 2008 ("the CPA"). The provisions which appear in bold text are important and should be carefully read and understood by you as they:

  • may limit the risk or liability of OrderIn or a third party;

  • may require you to indemnify OrderIn; and/or

  • may serve as an acknowledgement of a fact, by you.

We may make changes to these Terms and Conditions, from time to time. If any of the changes to these Terms and Conditions are material and affect your rights, we will notify you of the change the next time that you log in to our Platforms.

Placing an Order

Accessing our platforms and creating a user profile will enable you to order food, beverages and other products ("Goods") from third party restaurants ("Vendors").

You will need to enter your personal information into the online order form and will be asked to accept these Terms and Conditions before your user profile is created.

For security purposes, your password and user profile details must be kept secure by you and should not be disclosed by you to a third party.

Goods will be delivered to your given delivery address or collected by you from the Vendor (as the case may be) within the trading hours set out on our Platforms. We cannot guarantee any delivery times for the Goods.

Restaurants may not sell alcoholic products to you if you are under the age of 18. You may be requested to provide proof of your age before receiving any product containing alcohol ordered via OrderIn. Your delivery or pickup order of goods containing alcohol may be refused and you will be held liable for all charges relating to such order should you fail to provide adequate proof that you are 18 years of age or older, or if you appear to be under the influence of drugs or alcohol at the time of delivery or collection.

Payment and Security

We use only the best available online payment processing system. 3D Secure was the first South African payment gateway to be certified by both Mastercard and VISA for secure transactions. Payments made using our platforms are secured by means of a number of encryptions and 3D Secure which authenticates the cardholder before the transaction takes place by diverting your browser to the bank that issued your card to you. Your bank's platforms will then request that you enter your PIN to confirm that you are in fact the cardholder and entitled to use the card. No cardholder information is stored, processed or transmitted by us as we use the payment platform of Peach Payments to process your payment using our platforms. Because Peach Payments' technology is PCI DSS compliant, all of your cardholder information is stored in a PCI (Payment Card Industry) certified vault in accordance with the PCI guidelines and security standards. Although OrderIn has made every effort to secure your personal information, we cannot completely guarantee that unauthorised third parties (such as hackers) will not be able to access your information. Please contact us immediately if you become aware of any security related issues or if you have any concerns about the security of your payment or user profile.

Refunds & Guarantees

We do the booking, they do the cooking. For this reason, OrderIn does not guarantee (implicitly or otherwise) the quality of the Goods produced and/or delivered by our Vendors or the availability of the Goods listed on our Vendors' menus.

If you have placed an order for Goods which are no longer available or which you ordered but have not received, we will process a refund to you for any payments already made by you for the unavailable Goods.

If the order delivered to you is incorrect or not of a satisfactory quality, please contact us so that we may process a refund for your order, to you, or arrange for a replacement of your order. We are not able to cancel any orders which have already been placed as we have no control over the internal ordering processes and procedures of our Vendors. Unfortunately, we cannot cancel and/or refund unwanted orders.

Due to OrderIn's role in providing you with Goods ordered from our Vendors, we are not able to guarantee the quality of the Goods produced and/or delivered by our Vendors. In the event that you suffer a direct and foreseeable loss as a result of Goods produced and/or delivered by our Vendors, in addition to providing you with a refund, we will use our best efforts to provide you with any information which you may require should you wish to raise the matter with the relevant Vendor.

Information on Menus

The information set out in the menus displayed on our platforms are provided to us by our Vendors and OrderIn is not responsible for menu item descriptions provided by our Vendors. If an item of Goods is listed at an incorrect price or with the incorrect description, we may refuse or cancel any orders placed for Goods listed at an incorrect price. We may refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge. You are encouraged to report any typographical errors you may notice to customerservice@orderin.co.za

Intellectual Property Rights and your use of our Platforms and mobile applications

All rights (including intellectual property rights) in and to our platforms, all Content made available on our platforms, from time to time, including the OrderIn trade mark, any logos and the 'look and feel' of our platforms are hereby expressly reserved by us.

Limits of Liability

As far as the law allows, neither OrderIn nor any of our agents or representatives will be liable for any damage, loss or liability of any nature which results from your use or inability to use our platforms or the Content provided on and by means of our platforms. Furthermore, OrderIn makes no representations or warranties (implied or otherwise) that, amongst others, the Content and technology available on or provided by means of our platforms are free from errors or omissions, or that our platforms will always be available and error free. Please report any possible malfunctions and errors you may experience with our Platforms to: webmaster@orderin.co.za

It is your responsibility to satisfy yourself before accepting these Terms and Conditions that the service available from and through our platforms will meet your individual requirements and will be compatible with your hardware and or software.

Information, ideas and opinions expressed on our platforms should not be regarded as professional advice or the official opinion of OrderIn, and you are encouraged to consult professional advisors before taking any course of action related to information, ideas or opinions expressed on our platforms.


OrderIn may from time to time make promotions available on our platforms. These are issued at our sole discretion and we reserve the right to adjust, cancel or correct any promotion for any reason. As a general rule, promotions can only be used once. Creating multiple accounts or using one payment card against multiple accounts for the purpose of redeeming promotions is strictly prohibited. Customers that live at the same address as a "new Customer' are also excluded from promotions.


As far as the law allows, you agree to defend, indemnify and hold us, our directors, employees and Vendors harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including legal costs on the attorney-client scale) as a result of:

  • your use of our platforms;

  • your violation of any term of these Terms and Conditions (including our privacy policy); and

  • your violation of the rights of any third party, including without limitation any intellectual property right or other rights.

The indemnity set out in this paragraph 9 will survive termination, modification or expiration of these Terms and Conditions and your use of our platforms.

Electronic Communications

All communications and notices sent by you or us satisfies any legal requirements and shall be deemed to be "in writing" and shall include data generated, sent, received or stored by electronic means.

Governing Law

These Terms and Conditions (including our privacy policy) shall be governed by the laws of the Republic of South Africa.

Privacy Policy

Collection of Personal Information

The information we gather on or through our platforms is used for verification by both OrderIn as well as the Vendors from which you order the Goods. Your address is used to provide Vendors with your location while OrderIn uses your location to provide you with accurate search results on our platforms and for the delivery of your order.

You acknowledge and agree that we may collect and retain the following personal information from and about you:

  • your email address and user profile password;
  • your payment details, billing and delivery addresses;
  • your phone number;
  • your location, browser type and operating system, platforms browsing patterns (e.g., through cookies) and purchase history; and
  • other information you actively submit to us or we can determine about you based on your interactions with our Site and services.

Your personal information may be recorded, for example, if you:

  • register, subscribe, authorize the transfer of, or create an account with us;
  • open or respond to emails;
  • provide information to enroll or participate in programs provided on behalf of, or together with other Sellers, merchants, co-marketers, distributors, resellers and other business partners, with your consent or as necessary to provide services you have requested;
  • visit any page online that displays our ads or content;
  • purchase through the site;
  • interact or connect with or link to the Site via social networking tools

Retention of Personal Data

We use your email address to send you information about your user profile, the orders you place by means of our platforms, answers to your service queries or marketing and promotional communication.

You can manage the communications which we send to you by selecting the "unsubscribe link" in any marketing or promotional emails that we may send you. You may unsubscribe now from all OrderIn Marketing lists by clicking here. Please note that even if you decide not to subscribe to, or to unsubscribe from promotional email messages, we may still need to contact you with important information about your user profile and your orders made using our platforms. For example, even if you have unsubscribed from our promotional email messages, we will still send you confirmations when you purchase Goods on our platforms.

Communication Choices

You may manage how your personal computer or mobile device browser handles cookies by adjusting your privacy and security settings. All browsers are different, so please refer to the instructions relating to the browser you are using on your personal computer and/or mobile device (e.g. Safari, Google Chrome, Internet Explorer) to learn about cookie-related and other privacy and security settings and how to adjust your settings.


OrderIn will do all things reasonably necessary to protect your personal information and rights of privacy. However, OrderIn accepts no liability for unauthorised or unlawful disclosures of your personal information to third parties, unless such disclosure is as a result of our gross negligence.

Changes to our Privacy Policy

OrderIn will do all things reasonably necessary to protect your personal information and rights of privacy. However, OrderIn accepts no liability for unauthorised or unlawful disclosures of your personal information to third parties, unless such disclosure is as a result of our gross negligence.